Report Tickets System

Description of Report Tickets System

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🚀 Presentation

Report Ticket System is a ticket management tool used by the support services and allows a better follow-up of the problems encountered by your users or your customers (Configurable from the interface if it is an exclusivity for your premium members, VIP, etc).

On the optimisation side, this script does not contain any background tasks, which means that when it is not in use it does not consume any of your server's resources.

Install it and it works, nothing could be simpler.

☝️ What is the Report Tickets System script for?

The ticket system allows archiving and tracking of each problem. It is possible to evaluate the priority of the tickets, the degree of progress, the processing status of the problem, etc...

A ticket system therefore makes it possible to archive, within the same interface, all the problems encountered. One or more tasks can be planned directly from a ticket. By doing so, no problem is forgotten by the teams managing the customer relationship and an administrator can perform analysis work to reduce the most common problems.

Thus it allows your project to go in the right direction by correcting reported problems.

📢 Pop-ups and Notifications, How do notifications work?

When an admin logs in or if he is logged in, he will receive a notification on his interface indicating that there are open tickets or a new response, you can disable these notifications at login from the configuration file.

Using Discod Logging System, it is also possible to send notifications directly to a text chat room on your Discord server. This way, you don't need to connect to your server to see new notifications anymore. Read the titles from your Discord server and judge for yourself if they have priority. This way, even a user who is not on your Discord server can report an important bug or a user that is harmful to the life of your server.

🎨 Derma Customization

The style of the interface is customizable from the script's configuration file, but it can also follow the style of your F4 menu that you made with this script : F4 Menu Editable

You just have to specify in the configuration file that you want to use the skin of your F4 menu to have a ticket system like your server.

📈 And where are we in terms of performance?

The script does not use loops, it uses triggers that are triggered when a request is sent. So there is no impact on performance in the long term. Its automated maintenance which is only done at server startup makes it simple.

👑 Admin

1. Rights management system: choose who has admin powers on your server.
2. Access rights management system for the creation of an alert: choose which row can open new tickets and thus not allow everyone to open them and make it a VIP exclusivity of your own choice, this is adjustable from the interface.
3. Support ticket management system: manage tickets as you see fit from the interface.
4. Teleportation System : Goto - Bring - Return - Teleport where you look. (Since 2021 in the version 1.4)

👤 User

The user will be able to report a player, or a bug properly through a clean and intuitive interface.

💾 Persistence

There is nothing to configure, the content is stored in the data file, 1 file = 1 ticket. The system is designed to be compatible with all gamemodes on Garry's Mod.

🔧 Automatic Maintenance

By default, only tickets closed and marked as resolved more than 15 days are automatically deleted. The check is only done when a server is started. It is possible to edit this delay by extending or shortening it from the configuration file.

config.days_auto_maintenance = 15

⌨️ Command to open the menu

1. Console Command: report
2. Chat command: /report
3. To reset the tickets: nordahl_tickets_reset

🌍 Translation

This script is translated, 5 languages : English, Français, German, Russian, Spanish.

✔️ Materials

Content and icons are automatically downloaded to the workshop.

Installation: Download and Unzip the folder nordahl_report_tickets_system.zip Install the addon in the addons file of your Gmod server,

- Path : garrysmod/addons/ nordahl_report_tickets_system

- Gmod Content Workshop ID : 2477284701
- You can add this to a server-side Lua file : resource.AddWorkshop( 2477284701 )
- To add the gmod workshop resources to your collection : Report Tickets System [Content Only] | Gmod Workshop

Tip to avoid the leak of Report Tickets System installed on your Garry's Mod server: How avoid the Leak of your Gmod scripts
How Install an addon on Gmod? : How install an addon on Gmod
How Publish an addon on the Gmod workshop? : Documentation how create a content pack to publish on the workshop?